FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
Below are some common questions about shipping, returns, and gun safe.
What if there is shipping damage?
If there is any shipping damage, please contact us at support@kaerworld.com within 48 hours. Shipping companies (such as UPS, FedEx, DHL) only accept shipping damage claims within one week of delivering the product. Therefore, if you do not contact us within a week, you will be responsible for any costs related to shipping damage.
How long will it take to get my order?
It will take 2-7 business days for orders to arrive. Your confirmation email will include delivery information.
What to do if the battery gets too hot?
Please make sure that the battery's positive and negative terminals are connected the right way.
Where are KAER safes made?
We design our products in the US and make them in China.
What to do if you lose your keys?
Keys can be ordered directly from our website. Please provide a valid, unique lock number when ordering keys. If you cannot give the lock number, we can not arrange the key for you.
How do I choose the right safe for my needs?
Increased peace of mind comes with the right safe. A false sense of security comes with the wrong safe.
Make a list of the items you want to place in the safe to help determine the size safe you’ll need and the content value. Some of the most common secured items are:
- Cash
- Precious Metals (gold & silver)
- Collections (coin and stamp)
- Firearms & ammunition
- Jewelry
- Photography equipment
- Estate valuables, heirlooms
- Documents (trusts, wills, tax docs)