Warranty Policy
Warranty Coverage Summary
| Component | Coverage Period | Details | Exclusions |
|---|---|---|---|
| Structural Frame | 1 years | Cold-rolled steel body, locking bolts, weld seams | Physical abuse, modifications |
| Locking Mechanism | 2 years | Electronic lock core, motorized bolts, biometric sensors | Water damage, battery corrosion |
| Exterior Finishes | 2 months | Powder coating, decorative rivets, handle plating | Scratches, dents, chemical damage |
⚠️ Key Exclusions:
- Human-induced damage is not covered
- Damage from fire, flooding, or natural disasters
- Tampering by unauthorized repair services
- Commercial/rental use (residential only)
Warranty Claim Process
Step 1: Validate Eligibility
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Provide proof of purchase (dated receipt/invoice).
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Confirm product model and serial number (located on the interior wall).
Step 2: Contact Support
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Email
support@kaerworld.comwith:
➤ Subject line: "Warranty Claim – [Your Order #]"
➤ Photos/video of defect + description of issue
➤ Purchase documentation attached -
No phone claims accepted (audit trail requirement).
Step 3: Receive RMA & Shipping Instructions
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KaerWorld will email:
✓ RMA# (Return Merchandise Authorization)
✓ Prepaid shipping label (US only)
✓ Approved service center address
Step 4: Repair/Replacement
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Approved claims: Repaired within 10 business days or replaced if irreparable 5.
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Denied claims: Detailed explanation with repair cost estimate (if requested).
Warranty Exception:
- Products broken or misused by customer.
- Product's warranty period expired.
- Drilled/tampered lock housings
- Welding or grinding marks on body
- Missing serial number plate
Contact & Support
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24/7 Warranty Inquiries: support@kaerworld.com
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FAQ Portal: www.kaerworld.com/warranty-faq