Returns

Refund policy

Free return and exchange

At KaerWorld, we want to make sure that you love Lockers and Gun Safes products as much as we do. If your new KaerWorld product is not suitable, we are happy to accept a return or exchange within 30 days after the order is delivered.

Our return conditions
1. Don't install it, use it
2. In the original packaging
3. Within 30 days after the order is delivered

We will return the actual price of the product, and we will deduct the logistics cost of our shipment.
Final sales, special order items do not meet the conditions of return or exchange.
Note: This does not include returns of oversized shipments.



Production defective or damaged items

As long as you notify KaerWorld within 48 hours after receiving the goods, the buyer will replace the damaged parts in transit for free. If the damage is severe, we will replace the product free of charge.

How to return
We will allow you to process returns in a fast manner.

1. You must initiate a return request to our customer service and explain the reason. Please contact support@KaerWorld.com Our customer service will accept and review the application within 24 hours. If the return conditions are met, the customer service will send you a mailing address.
2. For transportation, you only need to find a local logistics company, and the logistics costs need to be borne by you.
After the goods are shipped, you need to take a photo and send the courier number to our customer service support@KaerWorld.com
3. Once we receive the goods, they will refund according to the original payment method after inspection. After receiving the return at our warehouse location, please have our team inspect and process the return within two weeks. If the goods we receive are damaged, we will not refund, so the logistics provider you are looking for is best to buy insurance to avoid your loss.

Refunds
For returned items, after we received them, it takes 5-10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.


We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package , we will not be able to issue any refund.

exchange
Our exchange is ultimately equal to returns and repurchase.

How to cancel an order?
1. When the product is not out of the warehouse, you can send a cancellation order. To cancel an order, please contact us at support@KaerWorld.com We will refund in full.
2. Once the product is out of the warehouse, we will not accept cancellation of the order.



Note

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Satisfaction Guarantee: We want you to be satisfied with the products purchased from KaerWorld. If you are not satisfied for any reason, please contact customer service and we will correct it.